Troubleshoot notifications#

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The Mattermost notifications you receive depend on your Mattermost preferences, the Mattermost client you’re using, and the operating system (OS) you’re running Mattermost on.

If you’re having trouble receiving Mattermost notifications, see the following sections for troubleshooting steps you can follow to ensure you’re receiving the notifications you want.

Check your Mattermost preferences#

Start by ensuring that your Mattermost preferences have notifications enabled.

  1. Select Settings Use the Settings icon to customize your Mattermost user experience. in the top right corner of Mattermost.

  2. Select Desktop and mobile notifications.

If Send notifications for is set to Nothing, then Mattermost notifications are currently disabled. Select either the All new messages or Mentions, direct messages, and group messages option instead, and save your changes.

Select the Gear icon to enable Mattermost notifications.

  1. Select Settings Use the Settings icon to customize your Mattermost user experience. in the top right corner of Mattermost.

  2. Select Desktop and mobile notifications.

If Send notifications for is set to Nothing, then Mattermost notifications are currently disabled. Select either the All new messages or Mentions, direct messages, and group messages option instead.

  1. Tap on your profile picture in the bottom right corner of Mattermost.

  2. Tap Settings Use the Settings icon to customize your Mattermost user experience..

  3. Tap Notifications.

  4. Tap Push Notifications.

  5. Ensure that All new messages or Mentions, direct messages, and group messages option is selected.

  6. Under Trigger push notifications when…, select Online, away or offline to always receive notifications.

We recommend checking your Mattermost client settings next.

Check your Mattermost client settings#

Ensure notifications are enabled in your Mattermost server connection.

  1. Select the Mattermost Server option in the top left of the desktop app, then edit the server details.

  2. Under Permissions, enable Notifications and save your changes.

Select the server option to enable Mattermost notifications.

If you prefer to use Mattermost in a web browser, you must grant notification permissions for Mattermost in the web browser. If you don’t, the web browser can block you from receiving Mattermost notifications.

Select the Chrome, Edge, Firefox, or Safari tab below based on your preferred web browser:

Grant notification permissions for Mattermost in your Chrome web browser.

  1. From the Chrome menu, select Settings.

  2. Select Privacy and Security in the left pane.

  3. Expand Site settings.

  4. Under Permissions, expand Notifications.

  5. Enable the Sites can ask to send notifications option, and add your Mattermost workspace URL to the Allowed to send notifications list.

Grant notification permissions for Mattermost in your Edge web browser.

  1. From the Edge menu, select the Settings and more (…) option.

  2. Select Cookies and Site Permissions in the left pane.

  3. Under All Permissions, select Notifications.

  4. Add your Mattermost workspace URL to the Allow section.

Grant notification permissions for Mattermost in your Firefox web browser.

  1. From the Firefox menu, select Settings.

  2. Select Privacy and Security in the left pane.

  3. Under Permissions, select the Settings option for Notifications.

  4. Enable notifications for your Mattermost workspace URL in the Permissions list.

Grant notification permissions for Mattermost in your Safari web browser.

  1. From the Safari menu, select Preferences.

  2. Select Websites and select Notifications in the left pane.

  3. Enable notifications for your Mattermost site.

Ensure that your mobile device isn’t blocking device settings. Visit the Android or iOS tab below based on your mobile device type.

Ensure that your Android device isn’t blocking Mattermost notifications by granting notification permission for Mattermost in device settings.

  1. Open the Android Settings app, and tap Application Manager.

  2. Locate Google Play Services and enable notifications for it.

  3. Locate Mattermost and enable notifications for it.

Also ensure that your Android device isn’t set to Do Not Disturb mode which is designed to block notifications. See the Android help documentation to learn more.

Ensure that your iOS device isn’t blocking Mattermost notifications by granting notification permission for Mattermost in device settings.

  1. Open the iOS Settings app and tap Notifications.

  2. In the list of apps, tap Mattermost.

  3. Enable the Allow notifications toggle and set Notification Delivery to Immediate Delivery.

Also ensure that your iOS device isn’t set to Do Not Disturb mode or a Focus mode designed to block notifications. See the iOS support documentation to learn more.

We recommend checking your operating system settings next.

Check your Operating System settings#

The operating system you’re running Mattermost on can also block Mattermost notifications. Select the Linux, macOS, or Windows tab based on your operating system:

If you’re using Mattermost on a Windows machine, you must enable notifications from Mattermost and turn off both Do Not Disturb mode and Focus Assist. If you don’t, Windows can block you from receiving Mattermost notifications.

  1. Open Windows Settings and go to System > Notifications & actions.

  2. Ensure that Get notifications from apps and other senders, is enabled.

  3. Find Mattermost in the list and enable notifications.

Also ensure that Windows’ Do Not Disturb mode and Focus Assist is turned off. See the Windows support docmentation on Do Not Disturb mode and Focus Assist to learn more.

If you’re using Mattermost on a Linux machine, you must enable pop-up notifications from Mattermost and turn off Do Not Disturb mode. If you don’t, Linux can block you from receiving Mattermost notifications.

  1. Open Settings, then go to Notifications.

  2. Enable the Show Pop-up Notifications option.

  3. Enable the Show Notification Center to review and manage your Mattermost notifications.

Also ensure that Do Not Disturb mode is turned off.

If you’re using Mattermost on a macOS machine, you must enable application notifications for Mattermost and turn off focus mode. If you don’t, macOS can block you from receiving Mattermost notifications.

  1. Open System Settings and go to Notifications.

  2. Under Application Notifications, ensure notifications are enabled.

Also ensure that macOS’ Focus mode is turned off. See the Apple Support Focus mode documentation to learn more.