Mattermost Cloud resides in the
aws-us-east-1 region, located in Virginia, United States. The following customer data will be stored at rest in this data center when using Mattermost Cloud:
Channels, messages, replies, and channel membership information
Boards and cards
Playbooks and event runs
User accounts and profiles
Files (e.g., images, docs, etc.) uploaded to the Mattermost Service
Plugin, app- or bot-generated messages and files
Data used to measure user count, usage, and revenue
Data used for analytics and to measure quality of service, e.g., sanitized logs
IDs generated by Mattermost on behalf of the customer
Additional data regions are considered, including
aws-eu-central-1 located in Frankfurt, Germany.
If you require your data to reside in an area outside of the United States, please contact the product team via email@example.com, or consider deploying one of our self-hosted options that provides full control of your data. You may also work with one of our European partners for deploying and hosting your Mattermost server.