Welcome to Mattermost!

This article covers the basics of Mattermost and gives a general overview of the application to help you start using it the right way.

Ready? Let’s get started!

What is Mattermost?

Mattermost is a modern, digital workspace that will help you be more productive in your day-to-day work life.

Some of the major benefits of using Mattermost include:

  • Direct 1:1 and group messaging with your colleagues

  • Channels for topic-based, group-based, or meeting-based chat

  • Streamlined collaboration on projects

  • Reduced email clutter

  • Searching across messages and channels

  • Sharing files

The Basics

This is a what a typical Mattermost workspace looks like:


To understand how Mattermost works, below is a list of the main features of Mattermost with instructions on how to use them:

  • Teams

  • Channels

  • Messages

  • Search

  • Notifications


A team is a digital workspace where you and your teammates can collaborate in Mattermost. Depending on how Mattermost is set up in your organization, you can belong to one team or multiple teams.

You have the ability to switch back and forth between teams on the Team Sidebar, located on the upper left side of the app.



Channels are used to organize conversations across different topics. They are located on the left-hand panel of Mattermost.

There are three types of channels: Public Channels, Private Channels, and Direct Messages.


Public Channels

Public Channels are open to everyone on a team. New team members are automatically added to two Public Channels when they sign up: Town Square and Off-Topic.

Public Channels are identified with a globe icon.

Click on the More… button at the bottom of the Public Channels section to explore more channels to join!

Private Channels

Private Channels are for sensitive topics and are only visible to selected team members. Any member of a Private Channel can add additional members. Channel members can choose to leave at any time, and any member of a Private Channel can remove other members from the channel.

Private Channels are identified with a lock icon.

Direct Messages (DM) and Group Messages (GM)

Direct Messages are for conversations between two people. Group Messages are Direct Messages that have conversations among three or more people. Both are visible only to the people involved.

For more information on Channels and how to manage them, click here


Sending messages and replying to messages are important ways to keep conversations active with your team. You can edit and delete messages after you have sent them. You can also share links to any message in Mattermost.

In this example, a team manager is handing out assignments to various team members to complete as part of a review:


Since messaging is at the core of your Mattermost application, below are other examples of what you can do:

Click here for a complete list of messaging basics with instructions.


Notifications in Mattermost alert you to unread messages and mentions.


You can configure your Mattermost account for how you want to be notified here.

What’s Next?

Feel free to view our Mattermost demo video and browse through our full user guide for more information on how to use Mattermost!