The importance of organizing channels increases as Mattermost spreads to thousands of users.
This document shares best practices from various Mattermost deployments including:
The importance of channel names¶
Channels organize communication in Mattermost.
When naming or renaming channels, consider the following:
- Channel names appear in menus where users select which conversations to join.
- Channel names are unique.
- Channel names have a 22 character limit to ensure readability on both desktop and mobile devices.
- An additional 128 characters are available to add a “Channel Purpose” visible when users are selecting channels.
- An additional 1024 characters are available for describing the channel in detail in the “Channel Header”.
It’s natural to start with broadly defined channels and let them divide into narrower topics as discussions progress.
For example, you might begin with a general “Marketing” channel. As conversations progress, you might divide that channel into: “Marketing: Website”, “Marketing: Social Media”, “Marketing: General”.
Use colons to separate sections of channel names, rather than `` - `` or `` > `` which require more spaces to display.
As the organization grows, disciplines might split across business units, products and geographies, with channel names like “US: Marketing” and “UK: Marketing”.
If you need to shorten country names, use standard 2-letter country codes.
You can combine the hierarchies, with formats like
[SUB-TEAM]: [TOPIC]: [SUB-TOPIC]. For example:
US: Mrkt: Website and
UK: Mrkt: Social Media.
Shorten words, particularly categories, by removing vowels, endings and redundant letter sounds. Example: Turn “Marketing” into “Mrkt”, and “Project” into “Prjt”.
Good naming can take a team up to several thousand channels without significant confusion. Eventually every organization hits a limit and an additional team might need to be created on the server to accommodate the large number of channels.
Channel naming examples¶
Here is an example of what a marketer’s channels might look like in a small team:
CHANNELS * Recruiting * Interviews * Marketing * Sales * All Hands Meeting * Town Square * Off-Topic PRIVATE CHANNELS * Website * Twitter Marketing * Logo Design DIRECT MESSAGES * [Sales People] * [Marketers] * [Recruiter] * [Manager]
Here is an example of what a marketer’s channels might look like if she was working in the Palo Alto, California, office of a large enterprise, working on a product called “Pontoon”:
CHANNELS * Geo: PA: Recruiting * Geo: PA: Interviews * US: Mrkt: General * US: Sales: West Coast * US: All Hands * Town Square * Off-Topic PRIVATE CHANNELS * Pontoon: Mkrt: Website * Pontoon: Mkrt: Twitter * Pontoon: Mkrt: Logo Design DIRECT MESSAGES * [West Coast Sales People] * [Marketing Peers] * [Recruiter for PA office] * [Manager]