Training and Support#

Get the help you need with Mattermost via robust documentation, extensive community support, and professional support services. If you’re struggling with something on your Mattermost journey, take a look at the following learning resources:

Training#

Mattermost Academy - Get the most out of your Mattermost experience by enrolling in free online customer onboarding, end user, and administration courses for self-hosted deployments.

Documentation#

  • Mattermost product documentation - Read information for end users and administrators about deploying, managing, and using Mattermost.

  • Mattermost developer documentation - Read information for developer community members about integrating, extending, customizing, and contributing to Mattermost.

  • Mattermost API reference - Read information for developer community members about the Mattermost API used by Mattermost clients and third-party applications.

We welcome community contributions to this documentation.

Help Center#

Visit the Mattermost Help Center to access frequently asked questions and common troubleshooting tips.

Commercial Customer Support#

Enterprise#

Mattermost Enterprise support is available 24 x 7 at all times on all days through email and the Mattermost online ticketing system with a 4 hour response time service-level target. For more information, please see Mattermost Support Terms.

Premier#

Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for Priority 1 and Priority 2 tickets, and access to a private channel with Mattermost technical staff. For more information, please see Mattermost Support Terms.

Professional#

Mattermost Professional support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time, with next business day response time via email and the Mattermost online ticketing system. For more information, please see Mattermost Support Terms.

Non-Commercial Support#

Community support for Mattermost Free is available on the peer-to-peer discussion forums.

Organizations using Mattermost Free to evaluate a future purchase of Mattermost Enterprise can talk to a Mattermost Expert to apply for early access to commercial support as part of the evaluation process.

Community server#

  • Mattermost Community server - Connect with thousands of contributors, customers, and users to build, share, and learn together. This server is our virtual office and is open to everyone. Learn more about the many channels you can join on the community server.

Please review our Code of Conduct before participating.

Mattermost user forums#

Feedback#

  • Report a bug - Report bugs or other issues you encounter when using Mattermost to our development team.

  • Propose a feature - Vote for feature proposals or submit your own.