Get help with Mattermost

Get the help you need with Mattermost via robust documentation, extensive community support, and professional support services. We have a diverse community spread across the internet, and web searches via your favorite search engine are often the quickest way to get answers.

If you’re struggling with something on your Mattermost journey, take a look at the following learning resources:

Free online training

Mattermost Academy QR Code. Scan to enrol in available courses.

Scan this QR Code to enrol in Mattermost Academy end user and system admin courses for self-hosted deployments. Get the most out of your Mattermost deployment!


  • Mattermost Product Documentation: This comprehensive documentation site features information about deploying, managing, and using Mattermost.

  • Mattermost Developer Documentation: This site features information for developers, integrators, and community contributors integrating, extending, customizing, and contributing to Mattermost.

  • Mattermost API Reference: This site features information about the Mattermost Web Services API used by Mattermost clients and third-party applications to interact with the Mattermost server.

Support knowledge base

Support Knowledge Base: Get answers to frequently asked questions and common problems.

Mattermost Community server

Community chat server: Chat directly with the Mattermost community in chat channels tailored to share knowledge and expertise.

Mattermost user forums

Forums: Search past discussions for helpful information, or start your own thread.


  • Report an issue: Report bugs or other issues you encounter when using Mattermost to our development team.

  • Propose a feature: Vote for feature proposals or submit your feature ideas.

Enterprise support

Mattermost offers support services to our Enterprise customers, where Mattermost customers can make a support request to get help from our team.