Welcome Email to End Users

To make it easy for your end users to start using Mattermost right away, we created a sample email template that you can use.

Remember to replace all the items below in bold with your information.

Email Template

From: [company name] IT Team

To: End users

Subject: New Communication Platform - Mattermost

Hi all,

As some of you already know, we are moving to Mattermost as our communication platform. Mattermost is a messaging app where you can talk, share files, and collaborate on projects or initiatives. Mattermost also integrates with many of the apps that you use every day, like [add apps].

We are moving to Mattermost because it will host all our communication in one place, is instantly searchable and available from all your devices.

Some of the major benefits of using Mattermost are:

  • Direct 1:1 and group messaging
  • Channels for topic-based, group-based, or meeting-based chat
  • Streamlined collaboration on projects
  • Reduced email clutter
  • Searching across messages and channels
  • Sharing files

To get started:

  1. Open a browser on your computer, go to [Mattermost URL] and log in with your [LDAP/AD, SAML, Google, etc] credentials. Remember to bookmark the URL so you can use it to log in next time.
  2. Download the Mattermost apps for desktop and mobile. Refer to the Mattermost Welcome Guide on how to get up and running quickly.
  3. Start messaging!

Questions? If you have any questions, feel free to post in the [~Mattermost channel] or email us at [IT email].

Happy messaging!

[company name] IT Team