Access your workspace

plans-img Available on all plans

deployment-img Cloud and self-hosted deployments

Mattermost is accessible through a URL link. You’ll receive a link from your Mattermost system admin or through an email invitation. You can use that link in a web browser, or as a server connection in the desktop app, the mobile app for iOS, or the mobile app for Android.

Tip

  • Is your Mattermost hosted externally? You can access Cloud workspaces from the Cloud Workspace Connection page by specifying your company or domain name.

  • Can’t find your Mattermost link? Ask your company’s IT department or your Mattermost system admin for your organization’s Mattermost Site URL. It’ll look something like https://example.com/company/mattermost, mattermost.yourcompanydomain.com, or chat.yourcompanydomain.com. These URLs could also end in .net.

Web browser

  1. Open a web browser. Review the web browsers that Mattermost supports.

  2. Copy and paste the Mattermost server link into the browser’s address field.

  3. Enter your user credentials to log into Mattermost.

Tip

  • We recommend bookmarking the Mattermost URL in your browser of choice so logging into Mattermost is easy in the future.

  • The credentials you use to log in depend on how your system admin has configured Mattermost. You may be prompted for an email address or username and a password, or you may be able to log in using other credentials. Contact your system admin for more information.

Desktop app

  1. Download and install the Mattermost desktop app.

  2. When prompted, enter the Mattermost server link and a display name for the Mattermost instance. The display name is helpful in cases where you connect to multiple Mattermost instances. See the server connections documentation for details.

  3. Enter your user credentials to log into Mattermost.

  4. The team that displays first in the team sidebar opens. If you’re not a member of a team yet, you’re prompted to select a team to join.

Reset your password

If you’ve forgotten your password, you can reset it on the login screen by selecting Forgot your password?, or by contacting your system admin for assistance.

Email address or username

When enabled by your system admin, you can log in with the username or email address used to create your account.

Log in to Mattermost with your username or email address, or reset your password.

Single Sign-On (SSO)

When enabled by your system admin, you may log in using your GitLab, Google, Office 365, AD/LDAP, or SAML credentials.

When enabled by your system admin, you can log in with your GitLab account using a one-click login option.

Log in to Mattermost using your GitLab credentials.