Troubleshooting Mobile Applications

Login with ADFS/Office365 is not working

In line with Microsoft guidance we recommend configuring intranet forms-based authentication for devices that do not support WIA.

I have a different problem!

For more troubleshooting help, open a new topic in our forums with steps to reproduce your issue. If you’re a Cloud subscriber, you may reach our Support team via our Contact Us page.

To help us narrow down whether it’s a server configuration issue, device specific issue, or an issue with the app please try the following steps and include the results in your support request:

Connect to our community workspace

  1. Create an account at

  2. Delete your mobile application and reinstall it.

  3. In your mobile app, enter the server URL and then your login credentials to see if the connection is working.

Connect with another device

  • If you have another mobile device available, try connecting with that to see if your issue still reproduces.

  • If you don’t have another device available, check with other teammates to see if they are having the same issue.