Troubleshooting Mobile Applications

Login with ADFS/Office365 is not working

In line with Microsoft guidance we recommend configuring intranet forms-based authentication for devices that do not support WIA.

I have a different problem!

For more troubleshooting help, open a new topic in our forums with steps to reproduce your issue. If you’re a Cloud subscriber, you may reach our Support team via our Contact Us page.

To help us narrow down whether it’s a server configuration issue, device specific issue, or an issue with the app please try the following steps and include the results in your support request:

Connect to our community workspace

  1. Create an account at https://community.mattermost.com.

  2. Delete your mobile application and reinstall it.

  3. In your mobile app, enter the server URL https://community.mattermost.com and then your login credentials to see if the connection is working.

Connect with another device

  • If you have another mobile device available, try connecting with that to see if your issue still reproduces.

  • If you don’t have another device available, check with other teammates to see if they are having the same issue.