Troubleshooting Mobile Applications¶
Login with ADFS/Office365 is not working¶
In line with Microsoft guidance we recommend configuring intranet forms-based authentication for devices that do not support WIA.
I have a different problem!¶
To help us narrow down whether it’s a server configuration issue, device specific issue, or an issue with the app please try the following steps and include the results in your support request:
Connect to our community workspace
- Create an account at https://community.mattermost.com.
- Delete your mobile application and reinstall it.
- In your mobile app, enter the server URL https://community.mattermost.com and then your login credentials to see if the connection is working.
Connect with another device
- If you have another mobile device available, try connecting with that to see if your issue still reproduces.
- If you don’t have another device available, check with other teammates to see if they are having the same issue.