Skip to main content

Cloud data residency

Mattermost Cloud resides in the aws-us-east-1 region, located in Virginia, United States. The following customer data will be stored at rest in this data center when using Mattermost Cloud:

  • Channels, messages, replies, and channel membership information
  • Collaborative playbooks and event runs
  • User accounts and profiles
  • Files (e.g., images, docs, etc.) uploaded to the Mattermost Service
  • Plugin, app- or bot-generated messages and files
  • Data used to measure user count, usage, and revenue
  • Data used for analytics and to measure quality of service, e.g., sanitized logs
  • IDs generated by Mattermost on behalf of the customer

If you require your data to reside in an area outside of the United States, talk to a Mattermost Expert, or consider deploying one of our self-hosted options that provides full control of your data. You may also work with one of our partners for deploying and hosting your Mattermost server.